What do storyboard boxes 2, 3, 4, and 5 illustrate in a design process?

Storyboard boxes 2, 3, 4, and 5 illustrate the customer experience sequence during the design process. This sequence allows designers to visualize and communicate how customers interact with the solution at various stages, guiding the overall design to meet user needs effectively. By mapping out these moments, the team can better understand user behaviors, pain points, and emotional responses throughout the experience, ensuring that the final design resonates with the target audience.

This approach emphasizes empathy and user-centered design, allowing the team to identify opportunities for enhancing the experience. By focusing on the customer's journey, designers can iterate on their ideas and refine the solution based on real customer feedback and interactions. This is essential in developing products or services that offer meaningful and delightful experiences, aligning with the principles of Design for Delight.