What does the "concierge test" involve?

The "concierge test" involves a manual experiment where the full solution is built and tested to understand the user's experience and needs. This approach allows the designer to deliver a service in person, simulating the product or service without fully automating it. By doing so, designers can gather deep insights about how users interact with their offering and identify pain points or areas for improvement.

This hands-on testing method emphasizes direct interaction with users, which can reveal valuable feedback that automated processes or virtual demos might miss. The primary goal is to validate the concept and refine the product based on actual user interactions in a controlled, yet flexible, environment. The insights gained from this method help ensure that when the product does get fully developed, it aligns closely with user expectations and needs.