What is one action that observers can take during remote observations?

Asking customers to share items on screen during remote observations is an effective action that enhances understanding and engagement. This practice allows observers to visually identify what customers are referring to, providing deeper insights into their experiences, preferences, and pain points. By sharing screens or specific items, customers can demonstrate their thoughts in real time, which adds context to their feedback and helps observers gather more precise information.

This approach encourages interactive dialogue and fosters a collaborative atmosphere where customers feel their input is valued. As a result, observers can create a more nuanced picture of customer needs and behaviors, leading to better design decisions and ultimately more delightful user experiences.