Which three metrics measure customer delight?

The selection of customer benefit, ease, and positive emotion as metrics to measure customer delight is rooted in understanding the core aspects that contribute to a customer's experience.

Customer benefit reflects how well a product or service meets the needs and expectations of the consumer, thereby creating a sense of value and satisfaction. When customers feel that what they receive significantly benefits them, it generates delight.

Ease refers to the simplicity and convenience of the customer experience, whether it involves using a product, navigating a service, or obtaining support. A seamless experience reduces friction and enhances customer satisfaction, directly contributing to feelings of delight.

Positive emotion plays a crucial role, as the feelings and sentiments associated with a brand or service can greatly influence a customer's perception and loyalty. When customers experience joy, surprise, or happiness, they are more likely to associate those feelings with the brand, fostering a strong emotional connection.

Together, these three metrics encapsulate a holistic view of customer delight, reflecting how effectively a business can create positive impacts in a customer's journey. The other choices provided, while they may include some relevant aspects, do not capture the essence of customer delight as comprehensively as this selection does.